Refund policy

Return & Refund Policy

Since our products are custom-made and printed on demand, we do not accept returns or exchanges for items ordered in the wrong size, color, or due to a change of mind.

Damaged or Defective Items If your item arrives damaged or with a manufacturing defect, please contact us within 30 days of delivery at hello@erasdesignhome.com with your order number and clear photos of the issue. We will arrange a replacement or refund.

Lost Packages If your package has not arrived, please check your tracking information and contact your local post office first. If the package still cannot be located, contact us within 7 days after the estimated delivery date and we will investigate with our production partner.

Incorrect Address Please ensure your shipping address is correct at checkout. We are not responsible for packages returned due to an incorrect or incomplete address. In such cases, we may offer a partial refund or reshipment at your expense.

Order Cancellations Orders can only be cancelled before production begins. Once an item has gone into production, it cannot be cancelled.

Refund Processing Approved refunds will be issued to your original payment method within 5 to 10 business days.